Knowledge management model and public policy dilemmas: The case of a disused asbestos factory

Abstract

This study presents a participatory approach to support decision-making in the regeneration of disused urban spaces. Based on the scenario-building approach, the methodology combines online surveys and text analysis tools to collect and analyse citizens’ perceptions, needs and expectations. This methodology enables the analysis of large textual datasets to systematically map community priorities and provide insights for urban regeneration projects. The approach has been applied to the project of the former Fibronit industrial site in Bari in the “Parco della Rinascita”, demonstrating how data-driven citizen engagement can improve the alignment of public initiatives with community aspirations. The integration of participatory frameworks and digital tools offers a replicable model for sustainable and inclusive urban planning, promoting resilient and cohesive communities and setting a new standard for public perception analysis in decision-making processes.